Live chat boosts sales and customer service - BizReport (press release) 6 Jan 2009 at 9:53pm Live chat boosts sales and customer serviceBizReport (press release) - 9 hours agoOnline stores are increasingly giving a human touch to their customer service, with the implementation of live chat functions that are initiated by agents ...
The Most Reliable Tech Gear - PC World 6 Jan 2009 at 5:28pm PC WorldThe Most Reliable Tech GearPC World - 14 hours agoThe company's customer service rating improved from below average to average, but our readers report that the reliability and usability of Lexmark printers ...
Poor customer service update - The Post-Standard - Syracuse.com 6 Jan 2009 at 5:15pm Poor customer service updateThe Post-Standard - Syracuse.com, NY - 14 hours agoSyracuse,NY--The need to provide good customer service apparently hit home with some readers of Monday's blog entry. I appreciate that many of you took the ...
ICT GROUP Realigns Service Offerings and Expands Right-Shore Service Delivery Strategy to Interna... 6 Jan 2009 at 4:42pm ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing solutions, today reported on several key initiatives to realign its service offerings, expand its right-shore service delivery strategy and reduce costs, which will result in restructuring charges in the 2008 fourth quarter.
Leap Selects Convergys for Long-Term Managed Services Agreements - WELT ONLINE 6 Jan 2009 at 4:22pm Leap Selects Convergys for Long-Term Managed Services AgreementsWELT ONLINE, Germany - 15 hours ago... enhance the speed to market for our innovative products and services and deliver an ?always on? customer service and sales environment. ...Cricket, Convergys ink multi-year deal Bizjournals.comLeap Picks Convergys for Long-Term Managed Services Agreement ... RTT Newsall 23 news articles
Opinion: Technology Shouldn't Dehumanize Customer Service - Government Technology 6 Jan 2009 at 3:32pm Opinion: Technology Shouldn't Dehumanize Customer ServiceGovernment Technology, CA - 16 hours ago... without your confirmation number, lest you repeat my experience with a Southwest Airlines "customer service agent" on a recent flight to Orlando, Fla. ...
Dial Global Ups Kutrick to Director/Customer Service - Radio Online 6 Jan 2009 at 3:23pm Dial Global Ups Kutrick to Director/Customer ServiceRadio Online, TX - 16 hours agoDial Global promotes Danny Kutrick to Director of Customer Service for the company's Dial Global Programming group. He had served as Manager of Dial Global ...
Bringing the Consumer Ownership Experience to NEW Heights - Earthtimes (press release) 6 Jan 2009 at 2:49pm Earthtimes (press release)Bringing the Consumer Ownership Experience to NEW HeightsEarthtimes (press release), UK - 16 hours ago(Business Wire) NEW Customer Service Companies, Inc. (NEW), the leading provider of extended service plans and buyer protection programs for consumer ...
Active Storage Establishes New UK Office to Service Growing Demand ... - SYS-CON Media 6 Jan 2009 at 2:03pm Active Storage Establishes New UK Office to Service Growing Demand ...SYS-CON Media, NJ - 17 hours agoCustomer service is central to Jigsaw's ethos - leading to high levels of customer loyalty and satisfaction in the provision of comprehensive, ...
Customer Service (Brandon Sun) 6 Jan 2009 at 11:35am CFB GAGETOWN, N.B. - A memorial service for three fallen soldiers from Canadian Forces Base Gagetown will be held at the New Brunswick base on Friday.
When we think of the term Customer Loyalty, it is usually describing the behavior of repeat customers, who offer good ratings, reviews, or testimonials about your business. In a marketplace such as automotive new car sales, it is critical to build strong customer loyalty. A one size fits all approach to selling and retaining customers does little to fend off competitors and create loyalty. When customers come in to buy a new car today, most auto dealers will try to up sell by offering an extended warranty or rust proofing or possibly theft protection. However, many sales staffs forget about what more they can offer and focus purely on making the single sale. They forget to ask themselves if there are any additional products or services that could be offered that could mean the difference in getting the one time sale and bringing the customer back again and again because the dealer was so helpful and offered something that another dealer may not have.
As we can all attest to, when customers aren't happy with your business they won't hesitate to let you know and many of their friends and family as well which results in lost business to your competition. That's why Stratham Audi and North Shore Porsche with new strategies towards selling to the customer, dealers are doing simple things such as making follow-up calls or mailing a customer satisfaction questionnaire immediately after the sale has been made. The results in many cases are that the customer might be more likely to do business with them again in the future and refer the dealer to others.
Staying in contact with your customers is one of the best ways to build customer loyalty and a relationship with that dealer.
As an example, once the sale has been made, Jake Sweeney Mazda interacts with the customer in areas such as service and customer support. A good sales person will keep in contact with a customer to make sure that even in a service situation things are resolved to their satisfaction and assist in any way they can to make them happy after the fact. The more a customer sees you the more likely they are to remember your name when it comes time to buy again.
For dealers today, building customer loyalty would be a much easier if they had a workforce that had the best interest of the dealer in mind. But in a world where it is all about "ME", that can be hard to come by. In the long run, Los Angeles Honda Dealers know it is important to retain the employees who interact with customers such as sales people, service personnel, and customer-service staff. But loyalty should work from the top down. If the owner of a dealership is loyal to his or her employees, that loyalty will usually filter down and then get passed on to customers. A lot of associations today such as Used Cars Boston Dealers are instituting programs to train their employees of the art of dealing with customers and how to satisfy their needs. By teaching how to interact more effectively with customers, they give the customer a reason to want to come back. Employees should look for ways to get to know their customers and their needs and try to anticipate what they want in order to provide the highest level of service possible in every area of sales and service.
Providing good customer service is the lifeblood of any company who wants to remain in business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your company won't be in business for long. Creating and nurturing customer loyalty should be a top priority for every company.
PC World
Earthtimes (press release)